Not finding what you're after?
For years South Coast Surf Shops has been there for the customers providing all the latest and greatest surf gear that the industry can provide. Although our 5 retail shops and warehouse stock a HUGE selection of product from top brands we have also built and maintained relationships with those manufactures. That means to you that we are able to "get our hands on" products that are hard to find or that may not be stocked on our shelves currently. Please read through our Special Order FAQ below for more information.
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Special Order FAQ
What is a special order product?
Special order products are products that are not currently stocked in South Coast Surf Shops, but are available by placing a special order directly with the manufacturer. This allows South Coast to "extend the aisles” and provide you with additional products for your convenience. There are thousands of items available through our in-store and online Special Order program. Our Special Order manufacturers are experts at producing and shipping the items that are not typically on the shelves of our stores. Special order products can take up to 6 weeks to be delivered to the store. Most special order products are delivered to the store for the customer to pick up. Some products can actually be delivered straight to your doorstep. In either case, all special orders must be paid for at the time the order is placed.
How are special orders placed at the store?
If you would like to shop for a special order item in your local South Coast, ask any store associate to see if a particular item can be ordered through our Special Order program. The store associate will then check by viewing the in-store special order catalogs to see if your product is available. Once you've confirmed the product specifications with the store associate, they will begin to enter the product data and your contact information into the store's Special Services System. Once your order is entered and reviewed, all you have to do is pay for the order. We'll take care of the rest.
How long does it take for special order products to arrive?
Once the payment is received, a special order can take anywhere from a few days to several weeks, depending on the specifics of your order. The “expected delivery date” is actually printed on your Special Services Customer Invoice. You should confirm the expected delivery date with your local store when placing the order to assure the delivery timeline meets your needs.
Can special order products be shipped to my home?
Most special order products are shipped to The South Coast store where the order was placed, but many may also be shipped directly to your home. You should check with your local store when placing the order to confirm the delivery method.
Where can I check the status of my special order?
You may contact the store where the order was placed or access the status online via Live Chat or the contact form. In either case, have your Special Order Customer Invoice available.
Can I return or cancel a special order or custom-made product?
Yes, however there are a few conditions. Some special order returns are subject to a restocking fee. Cancellations may also be subject to a restocking fee, and most custom-made products cannot be returned or exchanged unless defective. Returns and cancellation must take place at The South Coast store where the special order was originally purchased.
Aren't special order products more expensive?
Not Necessarily. Just like the products you'll find stocked in our stores, Special Order products are available in a variety of price ranges to meet the needs of any customer. If you're unsure, ask an associate to help explain the features and benefits of a particular product.